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Understand Your Rights and Our Obligations

Before you open an account or move funds through DANA, OVO, or GoPay, you deserve a clear picture of where we stand legally and what that means for your access.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount data rightsTransparent contact pathsEligibility by local law

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Data Handling, Cookies, and Account Security

We handle your account data with a straightforward set of practices — no data is sold to third parties, and your e-wallet details (DANA, OVO, GoPay) are never stored beyond the point of transaction confirmation. Cookies on this platform are used for session management and to keep your account logged in across a mobile session. You can clear or block cookies through your mobile browser settings, though doing so may affect how your account session behaves. Account security relies on a one-time password sent to your registered phone number at each login — that OTP is the main verification layer.

No Third-Party Data Sales

Your account information and payment history through DANA, OVO, or GoPay are never sold or shared with external marketing parties — full stop.

Cookie Management

We use session cookies only. You control them through your mobile browser or device settings. Blocking them may affect login persistence on your account.

OTP Account Security

Every login triggers a one-time password to your registered number. If you receive an OTP you did not request, contact support immediately to secure your account.

Data Deletion Requests

You can request full deletion of your account data at any time. Submit the request via account settings or email support; we process it within the timeframe our policy requires.

What Our Legal Terms Actually Cover

bento188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal terms exist to define the relationship between bento188 and you — not to bury you in jargon. When you create an account and fund it through DANA, OVO, or GoPay, you enter an agreement that governs how your data is stored, how transactions are

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processed, and what happens if a dispute arises. Access to this platform is available only in regions where local law allows it; if you are connecting from a restricted area, you are responsible for understanding your local rules before proceeding. Payments made via DANA, OVO, or
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GoPay are processed through the payment rails those e-wallet providers operate — we do not store your e-wallet PIN or password at any point. Withdrawal requests go through an identity verification step before funds are released back to your registered wallet. We keep transaction logs for
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a period required by our data retention policy, after which records are deleted unless a dispute is active. If you believe any record is inaccurate, you have the right to request a review by contacting our support team directly. For players in Jakarta connecting via mobile,
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the same terms apply regardless of device or browser. These terms may be updated; continued use of the account after an update is posted counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Paths for Legal and Account Queries

If you have a question about your rights, a data request, or a transaction dispute involving DANA, OVO, or GoPay, our support team handles these through dedicated channels. We aim to respond to legal and account-related queries within one business day. Bring your registered account email and the relevant transaction reference when you reach out — it speeds up the review significantly.

Your Legal Questions, Answered Plainly

These are the questions we actually get asked about our legal terms, account rights, and data practices. If your question is not here, the support channels above are open around the clock.

Availability depends entirely on local law and the regulations in your specific region. We recommend checking your local rules before creating an account — we cannot confirm eligibility for your location on your behalf.

We collect the transaction reference, amount, and timestamp from your DANA or OVO deposit. We do not store your e-wallet PIN, password, or any credential beyond what the payment confirmation provides.

Yes. Log in, go to Account Settings, and submit a data access request through the Help section. We will compile and send your account records to your registered email within the timeframe our policy states.

Transaction logs are retained for the period required under our data retention policy. Records tied to an active dispute are kept until that dispute is resolved, then scheduled for deletion.

Contact support with your account ID and the GoPay transaction reference. Our team will cross-check the withdrawal log against the payment rail record and respond with findings, usually within one business day.

Submit a formal account closure and data deletion request through the email support channel or the Help ticket in Account Settings. Include your registered email and account ID so we can locate and process your request correctly.

Understand Your Rights and Our Obligations

Data Handling, Cookies, and Account Security

No Third-Party Data Sales

Cookie Management

OTP Account Security

Data Deletion Requests

Contact Paths for Legal and Account Queries

Your Legal Questions, Answered Plainly

01 Does this platform operate legally where I am in Indonesia?

02 What data does bento188 collect when I make a DANA or OVO deposit?

03 Can I request a copy of my account data?

04 How long does bento188 keep my transaction records?

05 What happens if I dispute a GoPay withdrawal that did not arrive?

06 How do I close my account and have my data removed?

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