Reference

Read Our Account Terms Before You Start

These terms set out the rules that apply to every account on bento188, covering how you open an account, how deposits via DANA, OVO, or GoPay are handled, and how withdrawals are processed.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal verification stepsAccount suspension conditionsApplicable law and jurisdiction

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CONTACT FOR TERMS

Reach Us When You Need Terms Clarified

If any clause in these terms is unclear, or if you believe an account action has been applied incorrectly, our support team is available around the clock. You can reach us through live chat, email, or our dedicated Indonesia support line. We aim to respond to all terms-related queries within one business cycle.

Live Chat Open the chat widget from your account dashboard to raise a terms or account query directly. Our Indonesia support team responds around the clock.

Email Support Send a detailed description of your terms concern to our support email. Include your registered account name and the e-wallet method you use for faster handling.

Account Help Centre Browse our account help section for written answers on deposit terms, withdrawal conditions, and account verification steps before raising a live ticket.

What These Terms Cover for Your Account

bento188 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on bento188, you confirm that you have read and agreed to these terms in full. We reserve the right to update these terms at any time; continued use of the account after an update constitutes acceptance of the revised version. Your account

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is personal and non-transferable — sharing access credentials is a breach of these terms. Deposits made via DANA, OVO, or GoPay are processed according to each e-wallet provider's own transaction rules, and bento188 is not liable for delays caused by the provider's network. Withdrawals require identity
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verification before funds are released; you must ensure your registered account name matches your e-wallet account name exactly. Any account found to be involved in fraudulent activity, including bonus abuse or duplicate registrations, will be suspended without prior notice. These terms are governed by the laws
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of the applicable jurisdiction and are available to you where local law permits access to this platform. Players in Jakarta can reach our account support channel directly to raise any question about how these terms apply to their specific account situation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Our Commitments Under These Terms

bento188 applies these terms consistently across all account types. Below are the four core areas that govern how we handle your data, your account security, how long we keep your records, and what steps you take if you need to request a change to your account information.

Data Handling

We collect only the account data needed to process your deposits, verify withdrawals, and keep your session secure. Your DANA, OVO, or GoPay details are never stored on our servers after a transaction completes.

Account Security

Every account login is protected by OTP verification sent to your registered mobile number. If you notice any unrecognised activity, contact support immediately and we will suspend access while we investigate.

Record Retention

Transaction records, including deposit and withdrawal history through DANA, OVO, and GoPay, are retained in line with applicable regulatory requirements. You can request a copy of your transaction history via the support email channel.

Requesting Account Changes

To update your registered name, phone number, or linked e-wallet, submit a request through live chat with supporting identification. Changes are reviewed within one business cycle before they take effect.

Common Questions About Our Terms

These are the questions we receive most often about how our terms work in practice — covering account eligibility, deposit conditions, and what happens if you need to close or dispute your account.

Account access is available where local law permits. You must meet the eligibility criteria set out in these terms, including being of the legally permitted age in your region, before you can open an account.

Deposits via DANA, OVO, and GoPay are subject to each provider's own transaction rules. bento188 credits your account once the provider confirms the transfer; any provider-side delay is outside our control.

No. Your account is strictly personal and non-transferable. Any attempt to share, sell, or transfer account access to another person is a direct breach of these terms and may result in immediate suspension.

We will notify you of material changes via your registered contact. Continuing to use your account after the update date means you have accepted the revised terms in full.

Raise a dispute through our live chat or email support channel. Include your account details and the specific term you believe was applied incorrectly. Our team reviews disputes and responds within one business cycle.

Records are retained for as long as required by applicable regulations in the relevant jurisdiction. You may request a copy of your own transaction history by contacting our support team through email.

Read Our Account Terms Before You Start

Reach Us When You Need Terms Clarified

Our Commitments Under These Terms

Common Questions About Our Terms

01 Who can open an account on bento188?

02 What deposit terms apply when I use DANA, OVO, or GoPay?

03 Can I transfer my account to another person?

04 What happens if bento188 updates these terms?

05 How do I dispute an account decision made under these terms?

06 How long does bento188 keep my account and transaction records?

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