Reference

How bento188 Handles Your Account Data

Your account data at bento188 — including wallet details you connect through DANA, OVO, or GoPay — is collected only for what the platform needs to run your session, process your withdrawal, and keep your account secure.

No data selling to third partiesDANA, OVO, GoPay wallet data handled separatelyAccount data encrypted at restYou can request your data any timePolicy applies where local law permits
bento188 How bento188 Handles Your Account Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you want to review, correct, or request removal of the personal data we hold on your account, reach our support team directly. We aim to respond to data-related requests within a reasonable time, and we will confirm receipt of your request before we begin processing it. Use the channel that works best for you.

Live Chat Open the chat widget inside your account dashboard to reach us directly. Available around the clock for account and data questions.
Email Support Send your data request or privacy question to our support email. Include your registered account details so we can locate your record quickly.
Account Help Portal Log into your account and navigate to the Help section. Submit a formal data request ticket and track its status from the same screen.
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We take a practical approach to protecting what we collect. Encryption, access controls, and routine security checks are part of how this platform runs — not features bolted on after the fact. Here is what that looks like across four areas that matter most to your account.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay — across visits. You can adjust cookie settings in your browser at any time.

Account Security

Login sessions use OTP verification tied to your registered mobile number. Suspicious login attempts from unrecognised devices trigger an alert to your account email before access is granted.

Data Retention

Transaction records tied to DANA, OVO, or GoPay activity are kept for the period required by applicable rules. Session and browsing data is cleared on a rolling schedule set shorter than that.

Who Has Access

Only authorised staff handling account operations, fraud review, or support queries can access your personal data. External parties receive only what is needed to process a payment or comply with a legal obligation.

Your Privacy Questions, Answered Directly

Real questions from people who want to understand exactly what happens to their data on bento188. Each answer covers the specific step, not just a general principle.

We store only the transaction confirmation reference, not your wallet credentials. Your PIN and full wallet number stay inside the DANA, OVO, or GoPay app and never reach our servers.

Yes. Submit a data access request through live chat or the Help Portal inside your account. We will confirm receipt and provide your data summary within a reasonable timeframe after verifying your identity.

Send a deletion request via email or through the account Help Portal. We will process it subject to any legal retention obligations — for example, transaction logs required under applicable rules cannot be deleted before their retention period ends.

No. We do not sell or share your personal data with advertisers. Data goes only to payment processors like DANA, OVO, GoPay for transaction handling, and to service providers under strict data-processing terms.

Account closure stops active data use immediately. Records required by applicable rules — primarily transaction logs — are retained for the legally mandated period, then deleted. All other personal data is removed on closure.

OTP verification is required at login from any new or unrecognised device. Repeated failed attempts lock the session and trigger a notification to your registered contact. Account security settings are accessible from your dashboard at any time.